Qantas Airways has become the latest major Australian company to have been hit by a cyberattack, revealing on Wednesday that hackers have stolen customer data from a call centre.
An initial review of the incident showed the stolen data includes customer names, email addresses, phone numbers and birthdates, as well as frequent flyer numbers, Qantas said in a statement to the ASX on Wednesday.
However, no credit card details, personal financial information or passport details were held on the hacked platform, and no frequent flyer accounts were compromised. The system was “now contained,” the airline said.
Qantas has been the target of a cyber attack.Credit: Bloomberg
About 6 million customers have service records on the call centre platform. While the airline is still investigating how much data has been stolen, it warned that “we expect it will be significant”.
The event occurred when hackers targeted one of Qantas’ call centres and gained access to a third-party customer servicing platform.
“We understand this will be concerning for customers. We are currently contacting customers to make them aware of the incident, apologise and provide details on the support available,” the airline said.
There is no impact on Qantas’ operations or the safety of the airline, it added.
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